Care & Design Partnership
We invite you to step out of line — intentionally.
Simplicity is the ultimate sophistication — and your website should feel just that. We take care of the details behind the scenes through our website maintenance service, ensuring your digital presence stays seamless, secure, and effortlessly polished.
PROCESS
At the beginning of the project, we would like to take time to get to know you. We will provide you with a questionnaire that includes detailed questions, and ask you to fill in all the questions with the answer.
With the help of the questionnaire, we identify your needs. According to your brand’s particular needs, we plan our design strategy.
After all the knowing and planning sessions, the framework, design, and development phase start. Our aim is providing the best suitable design which matches with your likings and the goals of the brand.
When we are done with the designing/developing phase, we are moving to the test phase. When we are good to go we are launching your brand.
Care & Design Partnership
Running a website shouldn’t feel overwhelming.
Our Care & Design Partnership is designed for brands that want their digital presence to remain polished, secure, and visually aligned over time.
We combine essential website care with ongoing design support and brand-focused refinements — ensuring your site not only functions smoothly, but continues to feel intentional and refined as your brand evolves.
This partnership includes technical maintenance alongside design and visual support. It does not include SEO, advertising, or performance marketing services.
What platforms do you design websites on?
We are vey experienced on WordPress + Woocommerce + Shopify. Also it gives us the flexibility to develop new features and design as your liking.
How long does each project take?
Projects take 2 weeks to 6 weeks depending on the size of the project and your needs.
I am ready! What's the next step?
Grab a cup of tea/coffee or wine to your liking 😉 Say hi via our inquiry form and get together.
When we have all the data we need for your project. We will send you a related proposal for your project.
I have received proposal, then what?
You may find all the details you need in your Welcome Pack. If you have further question, feel free to email hi@outlineragency.com. We get back to you in 48 hours max 🙂
How many rounds of revisions are included in the packages?
The number of revisions depends on the project type. It starts from 2 to 4 revisions according to the project size. But for better information about your rights for the correction please check your proposal sheet.
How do payments work?
The project expense is divided into 2 installments. First installment is being used as a non-refundable deposit and due before the project begins.
Before the launch of project second installment will be invoiced.
Do I have additional payment?
Related to the project needs, you may have additional payments like fonts, graphic elements, domain, hosting, theme, plugin, etc. You will be informed before or in the meantime they urged.
What if I cancel the project?
First installment is non-refundable. Based on the amount of work progress you may owe payment or not.
What are the terms for termination of the project?
If we are at the beginning of the project and you made the first installment, you can terminate the project but as we previously mentioned first installment is not refundable.
If we are in the middle of the project, depend on the reason for termination, you can just quit.
But if we are almost at the end of the project, you need to pay rest of the installment. You can have all the designs, or the documents we have worked on if you would like to.
Do you make redesign on websites?
Yes, we do! We believe that all the websites need to be polished time to time. Because of that we would be glad to work on your brand to make it shinier.