MAINTENANCE
We invite you
to bravely step out of line.
PROCESS
At the beginning of the project, we would like to take time to get to know you. We will provide you with a questionnaire that includes detailed questions, and ask you to fill in all the questions with the answer.
With the help of the questionnaire, we identify your needs. According to your brand’s particular needs, we plan our design strategy.
After all the knowing and planning sessions, the framework, design, and development phase start. Our aim is providing the best suitable design which matches with your likings and the goals of the brand.
When we are done with the designing/developing phase, we are moving to the test phase. When we are good to go we are launching your brand.
Maintenance
Running a website sometimes can be a trick and overwhelming. But all the good things need to be polished from time to time.
You need to make sure that your all systems are up and running smoothly as they need.
WordPress maintenance and support services can drastically reduce the time you need to spend maintaining your website and tackling issues such as spam, hacks, and errors. They take care of the mundane tasks that have to be done — such as plugin and theme updates, security checks, and website backups — and which are essential to success.
Let us take care of your website and you get time for yourself.
What platforms do you design websites on?
We are vey experienced on WordPress + Woocommerce. Also it gives us the flexibility to develop new features and design as your liking.
How long does each project take?
Projects take 2 weeks to 6 weeks depending on the size of the project and your needs.
I am ready! What's the next step?
Grab a cup of tea/coffee or wine to your liking 😉 Say hi via our inquiry form and get together.
When we have all the data we need for your project. We will send you a related proposal for your project.
I have received proposal, then what?
You may find all the details you need in your Welcome Pack. If you have further question, feel free to email hi@outlineragency.com. We get back to you in 48 hours max 🙂
How many rounds of revisions are included in the packages?
The number of revisions depends on the project type. It starts from 2 to 4 revisions according to the project size. But for better information about your rights for the correction please check your proposal sheet.
How do payments work?
The project expense is divided into 2 installments. First installment is being used as a non-refundable deposit and due before the project begins.
Before the launch of project second installment will be invoiced.
Do I have additional payment?
Related to the project needs, you may have additional payments like fonts, graphic elements, domain, hosting, theme, plugin, etc. You will be informed before or in the meantime they urged.
What if I cancel the project?
First installment is non-refundable. Based on the amount of work progress you may owe payment or not.
What are the terms for termination of the project?
If we are at the beginning of the project and you made the first installment, you can terminate the project but as we previously mentioned first installment is not refundable.
If we are in the middle of the project, depend on the reason for termination, you can just quit.
But if we are almost at the end of the project, you need to pay rest of the installment. You can have all the designs, or the documents we have worked on if you would like to.
Do you make redesign on websites?
Yes, we do! We believe that all the websites need to be polished time to time. Because of that we would be glad to work on your brand to make it shinier.